• How to execute a "refund" for a credit card transaction

  Notes. You will need manager access for this. Card will need to be present or full card number information and expiration date to process the refund. You can only refund for the full amount that was charged. You cannot do a partial refund. If you need to refund a partial amount, you can refund the full, then re run the correct amount or issue back a gift card for the amount needed for refund NOTE : You can only do full "refund" for credit card transactions and you cSome readers

• How to change techs on a closed ticket

  You will need to have manager/owner access for this. STEP 1: Click on the 3 vertical dots. STEP 2: Click on Ticket Manager STEP 3: Select the day on the calendar STEP 4: Click on the ticket you want to edFew readers

• How to void a CC transaction

  You will need manager/owner access for this. NOTE: You can only VOID payments if the batch is still open. STEP 1: Click on 3 vertical dots. STEP 2: Click on Ticket Manager STEP 3: Enter Password STFew readers

• Cannot close ticket while tech is in service notification

  Scenario: You have a ticket open that you are trying to close but tech is in service with another client. When you try to close the ticket, you get the error message: "Tech is working, can't close a service bill." STEP 1: Select the service and click on "CHANGE TECH". STEP 2: Then select a tech that is not working on a client. (https://storage.crisp.chat/users/helpdesk/website/b9a61f31eca19Few readers