• How to combine tickets

  STEP 1: On the main screen of the POS, on the losing ticket (ticket that will be combined with the winning ticket) click on the # icon STEP 2: Remember Ticket number of losing ticket. STEP 3: On the main screen of the POS, select the “winning” ticket (the ticket that you want to keep) ![](https://storageSome readers

• Adding Client to a Ticket

  Simply click on the Client Search icon. For Existing Client: Enter their 10 digits phone number on the left. For New Client: Enter their information on the right and click SAVE. (Check "Kid" for clients with no phone number)Few readers

• 2 Types of Discounts and 3 Ways to Apply Each Type

  There are 2 types of discounts : ticket and item; and there are 3 ways to apply each type. You can discount the entire ticket or discount a specific item. Discount can affect salon and tech, you will need to determine which one you want to use. [1] On Tech - techs will absorb the discount and have their commission based on the discounted price of service [2] On Salon/On Tech - salon and tech will split the discount and tech will have their commission based on the discounted price oFew readers

• How to Split Tips

  This applies to credit card tips only. STEP 1: In the ticket window, make sure all services, techs and prices are correct. STEP 2: Click on PAY BILL STEP 3: Enter in amount STEP 4: Click on Credit and process the payment ![](https://storage.crisp.chat/users/helpdesk/website/b9a61f31eca19800/imFew readers

• How to Comp a Ticket

  You will need to create a ticket, add the service(s), and tech(s). STEP 1: When the customer is ready to check out, in the ticket window click on PAY BILL at the bottom right corner STEP 2: Click on Promo STEP 3: Next to COMP, click on the pencil icon ![](https://storage.crisp.chat/users/helpdeskFew readers

• How to apply cash discount on a ticket

  You will need permissions to apply discounts to tickets. STEP 1: In the ticket window, click on PAY BILL. STEP 2: Click on PROMO STEP 3: Across from DISCOUNT, click on the pencil icon STEP 4: Click onFew readers

• How to Comp a Service

  STEP 1: Within the ticket, select the service that is being comp’d STEP 2: Click on Discount Item STEP 3: You can enter 100 under % or enter in amount of service under $ STEP 4: Click on Done STEP 5: SelFew readers

• How to do split payments

  STEP 1: Once the client is ready to check out, make sure all service(s), pricing, tech(s), and customer(s) (if appliable) and are correct. STEP 2: Click PAY BILL STEP 3: Using the key pad, enter in the amount being paid for 1st payment method STEP 4: Then click on payment type (i.e., CASH, CREDIT, GFew readers

• How to open a ticket for a tech

  NOTE: Works well if POS does not require password to create/charge a ticket. Make sure tech is clocked in __ STEP 1: Click on Create/Charge STEP 2: Add service(s) to ticket window STEP 3: Select the service(s) STEP 4: Click on Change Tech STEP 5: Select tech from the list of techs on the riFew readers

• How to deduct or penalize employee for bad service

  You need to have manager/owner access for this. STEP 1: Click on 3 vertical dots at the top right of navigation bar STEP 2: Click on Salon Exchange STEP 3: Enter in password STEP 4: Click on Run Payroll !Few readers

• How to Discount a Service Item

  1. Click on service item. 2. Click on "Discount Item". 3. Choose and enter amount then click Done. 4. Choose discount type. 5 Click "DONE" and the discount will be applied to the item.Few readers