How to reissue a gift card

You will need manager/owner access for this

Scenario: Client wants to either find out their gift card balance. You try to swipe the card but it doesn't read on the mag strip reader.
Let's check the gift card balance in the back end.

HOW TO CHECK GIFT CARD BALANCE IN THE BACK END MANUALLY

STEP 1: Click on the 3 vertical dots



STEP 2: Click on Marketing




STEP 3: Enter in password




STEP 4: Click Gift Card




STEP 5: Enter in gift card number in search bar
STEP 6: Click on Search icon








Question: Does the gift card have a balance?
No? Tell the client. Keep the card. If customer wants to add more funds to the gift card, let them know you will be selling them a new gift card.

Yes? Let the client know you will issuing them a new gift card with the remaining balance. Notate the gift card balance. Go to section below: "How to sell gift card in the back end"




HOW TO SELL GIFT CARD IN THE BACK END

**NOTE**: These instructions start from the Gift Card section of Marketing page

STEP 1: In Gift Card section click on Activate Gift Card



STEP 2: Enter in amount
STEP 3: Select Activation Reason
STEP 4: Click Active

Updated on: 11/06/2020