How to void a CC transaction

You will need manager/owner access for this.


NOTE: You can only VOID payments if the batch is still open.


STEP 1: Click on 3 vertical dots.



STEP 2: Click on Ticket Manager



STEP 3: Enter Password



STEP 4: Click on the ticket and verify



STEP 5: Click on Edit



STEP 6: Locate the credit card payment
STEP 7: Next to the credit card payment click on the X



STEP 8: Once you verify again that the card info matches that card you want to void, click on the X



STEP 9: A prompt will come up to confirm you are sure you want to void the payment, click Yes.



STEP 10: Terminal will prompt for customer to sign on terminal and then terminal will process void.


STEP 11: After the payment has been voided, you will to click on the void icon.



STEP 12: Select VOID REASON



STEP 13: There will be a pop-up saying "Voided," click OK.

Updated on: 28/09/2020