How to change techs on a closed ticket

You will need to have manager/owner access for this.

STEP 1: Click on the 3 vertical dots.

STEP 2: Click on Ticket Manager

STEP 3: Select the day on the calendar

STEP 4: Click on the ticket you want to edit

STEP 5: Click on EDIT

STEP 6: Select the service(s) that needs to have the technician changed

STEP 7: Select CHANGE TECH

STEP 8: Select the correct technician

STEP 9: Make sure the service(s) have the correct technician

STEP 10: Click on PAY BILL

STEP 11: Click on DONE

Updated on: 15/09/2020