How to change techs on a closed ticket

You will need to have manager/owner access for this.



STEP 1: Click on the 3 vertical dots.




STEP 2: Click on Ticket Manager




STEP 3: Select the day on the calendar




STEP 4: Click on the ticket you want to edit




STEP 5: Click on EDIT




STEP 6: Select the service(s) that needs to have the technician changed
STEP 7: Select CHANGE TECH
STEP 8: Select the correct technician






STEP 9: Make sure the service(s) have the correct technician
STEP 10: Click on PAY BILL







STEP 11: Click on DONE

Updated on: 15/09/2020